Terms and Conditions for Remedy Resourcing Pty Ltd

Your privacy is of utmost importance to us at Remedy Resourcing Pty Ltd. We are committed to safeguarding your privacy and recognise the significance of protecting your personal information. Our team is trained to uphold the confidentiality of customer data and individual privacy. This Privacy Policy outlines our approach to managing personal data for our clients, individuals whose personal information is collected from clients or other third parties, job applicants, and prospective employees who entrust us with their personal information. Please note that if you become a Remedy Resourcing Pty Ltd employee, this Privacy Policy will no longer apply to any personal information forming part of your “employee records” as defined in the Australian Privacy Act 1988 (Cth) (“Act”).

Development in Accordance with Australian Privacy Principles

Remedy Resourcing Pty Ltd’s Privacy Policy adheres to The Australian Privacy Principles (APPs) as specified in the Privacy Act 1988 (as amended) in Australia.

Privacy Commitment

We take great care to ensure that the information you provide to us remains private and is used solely for the intended purposes.

What Constitutes Personal Information?

Personal information refers to any information or opinion about an individual, ranging from highly sensitive data (e.g., medical history or condition) to everyday details (e.g., address and phone number). This encompasses information such as your contact details, work experience, qualifications, Tax File Number, superannuation and bank account details, salary or wages, aptitude test results, criminal history checks, opinions about your work performance (e.g., references), workplace incidents, information regarding absences from the workplace due to leave, illness, or other causes, and any other information obtained or received by us in connection with your potential and actual work placements.

Sensitive Information

Sensitive information, as per the Australian Privacy Act 1988, includes data or opinions about you related to racial or ethnic origin, political opinions, membership in political associations, religious beliefs or affiliations, philosophical beliefs, membership in professional or trade associations, membership in a trade union, sexual orientation or practices, or criminal records. We will only collect such information from you if necessary for recruitment purposes and with your explicit permission.

How We Collect Personal Information

We generally collect personal information directly from you through various means, including:

  • In-person meetings.
  • Visits to our website.
  • Job applications submitted on our website.
  • Engagement with us through social media.
  • Contact via phone, email, or written communication.

Occasionally, we may collect personal information about you from other sources, such as when you apply for a job vacancy through platforms like Seek, CareerOne, or LinkedIn or when conducting reference checks. We may also gather information from publicly available sources, including social media. Additionally, we may receive information from competency or medical tests or background checks. Typically, we will require your signed consent to obtain personal data from third parties unless an alternative method of consent is provided.

How We Use Your Personal Information

We collect and use your personal information for the purposes for which it was provided, related purposes, directly related purposes (in the case of sensitive information), or as allowed or required by law. These purposes include:

  1. Recruitment Operations: Matching your details with suitable job vacancies and assessing your suitability for those roles. Your information enables us to provide recruitment and related services and facilitate the recruitment process.
  2. Contractor/Staff Management: Supporting consultants in servicing your career requirements if you are employed by Remedy Resourcing Pty Ltd on a temporary or contract basis.
  3. Information Provision/Marketing: Allowing you to subscribe to Remedy Resourcing Pty Ltd job alerts for relevant role notifications and providing information related to the job market, job search, and career development. Informing you of relevant events, promotions, competitions, and additional services of interest.
  4. Quality Management: Sending feedback surveys to applicants and clients to continually assess our performance and identify areas for improvement.
  5. Relationship Management: Maintaining and promoting business relationships with Remedy Resourcing Pty Ltd and addressing inquiries and questions from candidates or clients.
  6. Other: For any other reasons for which you have engaged Remedy Resourcing Pty Ltd.

Failure to Provide Required Information

Failure to provide us with necessary information, given that the data requested is reasonable and relevant to the services provided to or for you, may result in our inability to offer the services or assistance you require for your job search.

Types of Personal Information We Collect

The personal information we collect and hold typically falls into these categories:

  • Personal information submitted and obtained from individuals seeking employment.
  • Work performance information and qualifications.
  • Information about workplace incidents.
  • Information and opinions from referees.
  • Information submitted and obtained regarding absences from work due to leave, illness, or other causes.
  • Information obtained for managing client and business relationships.

If you do not wish to provide any requested information as part of our services, please inform us accordingly.

Providing Personal Information About Another Individual

If you provide us with personal information about another individual, you must:

  • Inform the individual that you will be sharing their personal information with us and that we will handle it as per this Privacy Policy.
  • Provide the individual with a copy of (or refer them to) this Privacy Policy.
  • Ensure you have the individual’s consent to provide their personal information to us.

Sharing Your Personal Information

For the purposes outlined in this policy, we may disclose your personal information to prospective employers, external organizations seeking labor, your referees, former employers, educational institutions, our clients, our referees, our professional advisors (including accountants, auditors, and lawyers), our related companies, our contractors, and our suppliers.

Unless required or permitted by law, Remedy Resourcing Pty Ltd will not share, sell, or distribute your personal information without your consent or use it for purposes unrelated to the services we provide or in a manner beyond your reasonable expectations.

We will only disclose your sensitive information (e.g., health information) for the purposes for which it was initially collected, other directly related purposes, or purposes to which you provide consent.

Transfer of Information Overseas

Some of our service providers may be located outside of Australia, including Singapore and the Philippines. We have agreements in place with all overseas service providers to ensure that any shared personal information receives robust protection, similar to that required by Australian laws.

Securing Your Personal Information

Remedy Resourcing Pty Ltd stores personal information in secure computer storage facilities and paper-based files, with access restricted to authorised employees who need the information to perform their duties. We have security procedures in place to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

We will retain your personal information for as long as necessary to provide recruitment services. When no longer required, or upon your request for removal from our systems, we will appropriately dispose of your personal information.

Accessing or Correcting Your Personal Information

Accessing your personal information: You have the right, subject to exceptions defined in the Australian Privacy Principles, to access the personal information we hold about you. To do so, please submit a written request to our Directors using the contact details below and provide proof of identity. We may levy a moderate charge for providing access. In the event of refusal to grant access, we will provide you with written reasons for the refusal and details on the escalation process.

Correcting your personal information: Remedy Resourcing Pty Ltd takes reasonable steps to ensure the accuracy, completeness, and currency of the personal information we hold about